Frequently Asked Questions

We’ve gathered answers to the questions we’re most frequently asked, so you can find the information you need with confidence.

Are La Pastellerie soft pastels handmade?

Yes. Every La Pastellerie soft pastel is entirely handcrafted in small batches in my studio. Each pastel stick is individually rolled by hand, allowing for a higher concentration of pigment and resulting in exceptionally rich, vibrant colours.

What Types of Pastels Do You Offer?

La Pastellerie creates handcrafted soft pastels with a high pigment concentration, designed to deliver exceptional colour intensity and excellent adhesion to a wide variety of drawing surfaces.

What Are Your Soft Pastels Made Of?

Our soft pastels are made from fine art-quality pigments and carefully selected mineral fillers.

Each formulation is developed in-house to achieve the ideal balance between colour, texture and durability.

Are the Colours Lightfast?

Most of the pigments we use offer good to excellent lightfastness.

As with any work of art, we recommend avoiding prolonged exposure to direct sunlight to preserve the colours over time.

Who Are La Pastellerie Soft Pastels Designed For?

Our soft pastels are suitable for professional artists, passionate amateurs, art students and anyone seeking exceptional handcrafted art materials.

Which Surfaces Can I Use Your Pastels On?

La Pastellerie soft pastels can be used on a wide variety of drawing surfaces, including:

  • Smooth paper
  • Textured paper
  • Pastel paper
  • Sanded paper
  • Velvet paper
  • Illustration board
  • Most surfaces suitable for dry drawing techniques
Are Soft Pastels Fragile?

Yes.

Like all highly pigmented soft pastels, they are naturally delicate. We recommend handling them carefully and storing them in their original box or a suitable protective case.

How Should I Store My Pastels?

Store your pastels in a dry place, away from humidity, impacts and significant temperature changes.

Keeping them flat is the best way to minimise the risk of breakage.

Where Can I Buy La Pastellerie Soft Pastels?

Our collections are exclusively available through the La Pastellerie online shop.

Are the Pastels Sold Individually or Only in Sets?

La Pastellerie soft pastels are available exclusively in curated sets containing multiple full sticks or half sticks.

This approach allows us to offer carefully balanced colour harmonies specifically designed for artistic practice.

Custom selections are also available, allowing you to create a collection tailored to your individual needs.

Are Quantities Limited?

Yes.

Because every pastel is handcrafted, production is intentionally limited. Certain colours or collections may occasionally be out of stock.

Can I Order Custom Colours?

Custom commissions are not available as a standard service.

However, please feel free to contact us to discuss your project, and we’ll be happy to let you know whether it is possible.

Where Are Orders Shipped From?

All orders are carefully prepared and dispatched from France.

How Long Does Order Preparation Take?

Orders are generally prepared and dispatched according to the timeframes specified in our Terms and Conditions.

Are the Pastels Well Protected During Shipping?

Absolutely.

Every order is carefully packaged to ensure your pastels arrive safely and in perfect condition.

Do You Accept Returns?

Yes.

Returns are accepted in accordance with the conditions set out in our Terms and Conditions and applicable consumer protection legislation.

How Can I Contact You?

You can get in touch via the contact form on our website.

We’ll do our very best to respond as quickly as possible.

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